Česta pitanja

Što je Luna?

Luna je aplikacija za nakit koja te povezuje sa zlatarnama. U njoj listaš nakit swipeom (Swipe&Shine), oblikuješ vlastiti prsten razgovorom (Luna Studio) i kupuješ od zlatarne.

Kako Luna radi?

U Swipe&Shine listaš nakit: desno za sviđa mi se, lijevo za preskoči, a preporuke se prilagođavaju tvojim izborima. Možeš tražiti tekstom, slikom ili glasom, isprobati nakit na vlastitoj fotografiji i naručiti. Aplikaciju možeš koristiti kao gost; račun čuva lajkove, favorite, košaricu, dizajne i kupnje na svim uređajima.

Kako funkcionira Luna Studio, koliko traje izrada i mogu li otkazati?

U Luna Studiju s Lunom razgovaraš i oblikuješ prsten, a prsten izrađuje zlatarna prema tvojim specifikacijama. Izrada traje obično 7 do 14 radnih dana od početka izrade, što potvrđuje zlatarna. Svaku Studio narudžbu možeš besplatno otkazati u 48 sati od narudžbe (Račun › Narudžbe), i kad ju je zlatarna već potvrdila; vraća se sve plaćeno. Dok zlatarna ne potvrdi narudžbu, možeš je otkazati uz pun povrat i poslije 48 sati. Izrada počinje tek nakon tih 48 sati i potvrde zlatarne, a nakon toga se narudžba u aplikaciji ne može otkazati. Dostava Studio prstena je besplatna.

Je li Luna osoba ili umjetna inteligencija, i jesu li prikazi točni?

Luna u Luna Studiju i u pretrazi je AI asistentica (umjetna inteligencija), a ne osoba. Njezini odgovori, preporuke i prikazi mogu biti netočni. Za kupnju vrijedi ono što piše u narudžbi i potvrdi zlatarne (cijena, metal, kamenje, mjere). Slike virtualnog isprobavanja približan su prikaz i ne jamče točan izgled, boju, veličinu ni pristajanje gotovog proizvoda.

Što Luna radi s mojim podacima?

Aplikaciju možeš koristiti bez računa; račun možeš otvoriti s najmanje 16 godina i izbrisati ga kad god želiš (Račun › Postavke › Privatnost i fotografije). Voditelj obrade je ArdiGold d.o.o. Podaci za funkcije s umjetnom inteligencijom šalju se vanjskom pružatelju tek uz tvoju privolu, koju možeš povući. Fotografije i glasovni zapisi za te funkcije ne pohranjuju se u sustavima Lune. Osobni podaci se ne prodaju. Luna ne šalje promotivnu e-poštu. Upite o podacima šalji na support@luna-discovery.com.

Tko prodaje nakit u Luni?

Prodavatelj je zlatarna čiji je naziv prikazan uz proizvod i u narudžbi. Ugovor o kupoprodaji sklapaš s njom: ona izvršava narudžbu, izdaje račun i odgovara za proizvod, izradu i nedostatke. Luna posreduje, prima narudžbe i plaćanja u ime zlatarne i prva je adresa za tvoja pitanja. Trenutna zlatarna na Luni je Zlatarna ArdiGold.

Kako teče dostava i koliko košta?

Proizvod možeš preuzeti u zlatarni, primiti u paketomatu (BOX NOW, Hrvatska pošta ili GLS) ili poštom na adresu. Preuzimanje u zlatarni i u paketomatu je besplatno. Za poštu na adresu biraš standardnu ili preporučenu pošiljku, a cijena se prikazuje prije plaćanja. Dostava prstena iz Luna Studija je besplatna. Rok u aplikaciji je procjena; ako nije drukčije navedeno, zlatarna šalje proizvod najkasnije 30 dana od sklapanja ugovora.

Mogu li platiti pouzećem?

Možeš, ali samo uz dostavu na adresu: ne uz paketomat i ne uz preuzimanje u zlatarni. Za prsten iz Luna Studija uz pouzeće u aplikaciji plaćaš predujam od 30 %, a ostatak gotovinom pri dostavi.

Kako mogu platiti?

Karticom, Apple Payem ili Google Payem, na rate ili Klarnom gdje su ponuđeni, Luna kreditom te pouzećem pod uvjetima iz pitanja o pouzeću. Cijene su u eurima s uključenim PDV-om. Kartična plaćanja obrađuje Stripe, a Luna ne sprema puni broj tvoje kartice. Luna kredit koristi se samo za kupnje u aplikaciji i ne isplaćuje se u novcu.

Mogu li vratiti proizvod? Koliki je rok?

Kao potrošač možeš jednostrano raskinuti ugovor u roku od 14 dana od preuzimanja proizvoda, bez navođenja razloga. Izjavu šalješ u aplikaciji (Račun › Povrati i zamjene), e-mailom ili poštom. Proizvod vrati najkasnije 14 dana od slanja izjave; izravne troškove povrata snosiš ti, osim ako je proizvod neispravan ili pogrešan. Novac se vraća istim sredstvom plaćanja, najkasnije 14 dana od primitka izjave. Prsteni izrađeni po mjeri iz Luna Studija i proizvodi s gravurom koju si zadao/la nemaju pravo na raskid (otkazivanje Studio narudžbe opisano je u pitanju o Luna Studiju). U aplikaciji možeš birati povrat novca ili zamjenu drugim proizvodom iste vrste.

Kakvo je jamstvo i što ako proizvod ima nedostatak?

Za nedostatke zlatarna odgovara po zakonu dvije godine od predaje; popravak, zamjena, sniženje cijene ili raskid, a troškove snosi zlatarna. Dodatno jamstvo od 24 mjeseca od isporuke vrijedi samo za prstene iz Luna Studija: pokriva trošenje i greške u izradi i materijalu, a ne fizička oštećenja. Prvi popravak u jamstvu je besplatan, sljedeći se plaćaju (obično 15 do 40 €). Za ostale proizvode jamstvo vrijedi ako ga zlatarna daje, pod uvjetima s jamstvenog lista uz proizvod.

Od čega je nakit i ima li žig?

Nakit od plemenitih kovina koji se prodaje preko Lune označen je finoćom i žigom prema propisima Republike Hrvatske. Za nakit koji prodaje zlatarna srebro je 925, a zlato 14K (585). Stvarni sastav pojedinog komada piše u katalogu uz proizvod.

Frequently asked questions

What is Luna?

Luna is a jewelry app that connects you with jewelers. You swipe through jewelry (Swipe&Shine), shape your own ring by talking (Luna Studio) and buy from a jeweler.

How does Luna work?

In Swipe&Shine you swipe right to like and left to skip, and your picks adjust to your choices. You can search by text, image or voice, try jewelry on your own photo and order. You can use the app as a guest; an account keeps your likes, favorites, cart, designs and purchases across devices.

How does Luna Studio work, how long does making take, and can I cancel?

In Luna Studio you talk to Luna and shape a ring, and the jeweler makes it to your specifications. Making usually takes 7 to 14 working days from the start of making, which the jeweler confirms. You can cancel any Studio order free of charge within 48 hours of ordering (Account > Orders), even if the jeweler has already confirmed it, and you get everything back. Until the jeweler confirms the order you can cancel with a full refund after 48 hours too. Making starts only after those 48 hours and the jeweler's confirmation, and after that the order cannot be cancelled in the app. Delivery of a Studio ring is free.

Is Luna a person or artificial intelligence, and are the previews accurate?

Luna in Luna Studio and in search is an AI assistant (artificial intelligence), not a person. Its answers, recommendations and previews can be inaccurate. For a purchase, what counts is what the order and the jeweler's confirmation say (price, metal, stones, measurements). Virtual try-on images are an approximate preview and do not guarantee the exact look, color, size or fit of the finished product.

What does Luna do with my data?

You can use the app without an account; you can open an account from age 16 and delete it any time (Account > Settings > Privacy and photos). The controller is ArdiGold d.o.o. Data for AI features is sent to an external provider only with your consent, which you can withdraw. Photos and voice recordings for those features are not stored in Luna's systems. Personal data is not sold. Luna does not send promotional email. Send data questions to support@luna-discovery.com.

Who sells the jewelry on Luna?

The seller is the jeweler named on the product and in the order. You enter the sales contract with that jeweler, who fulfils the order, issues the invoice and is responsible for the product, its making and defects. Luna acts as an intermediary, receives orders and payments on the jeweler's behalf and is your first point of contact. The current jeweler on Luna is Zlatarna ArdiGold.

How does delivery work and what does it cost?

You can collect the product at the jeweler, have it sent to a parcel locker (BOX NOW, Croatian Post or GLS) or posted to an address. Collection at the jeweler and delivery to a parcel locker are free. For postal delivery to an address you choose standard or registered mail, and the price is shown before payment. Delivery of a Luna Studio ring is free. The delivery time in the app is an estimate; unless stated otherwise the jeweler ships the product within 30 days of the contract.

Can I pay cash on delivery?

Yes, but only for delivery to an address, not for parcel lockers or collection at the jeweler. For a Luna Studio ring with cash on delivery you pay a 30% deposit in the app and the rest in cash on delivery.

How can I pay?

By card, Apple Pay or Google Pay, in instalments or with Klarna where offered, with Luna credit, and cash on delivery under the conditions in the cash on delivery question. Prices are in euros including VAT. Card payments are processed by Stripe, and Luna does not store your full card number. Luna credit can only be used for purchases in the app and is not paid out in cash.

Can I return a product, and within what time?

As a consumer you can withdraw from the contract within 14 days of receiving the product, without giving a reason. Send the statement in the app (Account > Returns and exchanges), by email or by post. Return the product within 14 days of sending the statement; you bear the direct cost of return unless the product is defective or wrong. The money is refunded by the same means of payment, within 14 days of receiving your statement. Made-to-measure rings from Luna Studio and products with engraving you specified have no withdrawal right (cancelling a Studio order is described in the Luna Studio question). In the app you can choose a refund or an exchange for another product of the same type.

What is the warranty, and what if a product has a defect?

The jeweler is liable by law for defects for two years from handover: repair, replacement, price reduction or withdrawal, at the jeweler's cost. An additional 24-month warranty from delivery applies only to rings from Luna Studio: it covers wear and defects in workmanship and material, not physical damage. The first warranty repair is free, later ones are paid (usually 15 to 40 EUR). For other products a warranty applies if the jeweler gives one, under the terms of the warranty certificate that comes with the product.

What is the jewelry made of, and is it hallmarked?

Precious metal jewelry sold through Luna carries its fineness and hallmark in line with Croatian regulations. For jewelry sold by the jeweler, silver is 925 and gold is 14K (585). The actual composition of each piece is stated in the catalog.